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Returns policy

 

 

 

Aston Workshop Returns Policy,

We want you to be happy with your products. If for any reason you are dissatisfied with your purchase, please refer to the information on our returns and Aftersales service contained in this document. We suggest you keep this document with your receipt for future reference.

Cancellations for home delivery items only

You can cancel your purchase at any time either before or up to 7 working days* following the day the goods are delivered.

You can do this by:

- returning the product to us with your receipt and providing details of  the card you paid with so we can credit it, or

- emailing us at  parts@aston.co.uk    if you ordered online or

- phoning us on 01207 233525 with your order reference number and delivery details to hand

* “working days” means all days other than Saturday, Sunday and Public Holidays


 

Your product must be complete and in 'as new' condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used or installed. It should be returned with the original box and packaging, along with any accessories you received with it. Pre-recorded videotapes, DVDs, CDs, minidiscs, memory cards and software must still be sealed. Any free gifts received with the product must also be returned.

If you follow the above steps, we will issue you with a full refund for the cost of the product and any delivery charge you paid. Refunds take 3-5 working days to be credited to your payment card.


 

If you would like us to collect the goods from you, the following collection charges apply.

Area Collection Charge
Uk,up to 30kg £11.50
overseas collections cannot be made N/A

If you return two or more product types together, only the higher charge applies. The collection charge will be taken at the same time as we refund your purchase price. This will be shown separately on your refund receipt.

Whilst the goods are in your possession you must take reasonable care of them and not use them.

We cannot cancel your purchase when:

- you return your product to a store without proof of purchase

- the seal has been broken on any videotapes, DVDs, CDs, minidiscs, memory cards or software, including games, or on any personal hygiene products such as shavers

- the goods were a special order to your specification


Faulty goods

 

The following are guidelines for all goods ordered for delivery.

Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will offer a prompt repair service. You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. In all cases we reserve the right to inspect the product and verify the fault.

To qualify for a refund or exchange the product must be:

- in otherwise 'as new' condition

- complete with any accessories and free gifts offered with it ,if possible, with the original box and packaging

If a pre-recorded videotape, DVD, CD, minidisc or other software is faulty under guarantee we will happily exchange it for the same title or offer a refund.

You can either return the product to  the Aston Workshop  or phone parts on 01207 233525 to arrange a collection. Parts is open from 9am to 5pm, Monday to Friday. Any refund due to a fault or other defect will include a refund of the applicable delivery charge. In these cases, we will also pay for our costs of collecting goods if they are not taken into a store. Replacement goods are sent by standard delivery only. Premium services are not available. If a fault occurs while you are abroad, please contact us after you return to the UK.


 

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, are covered by guarantee for 3 months after delivery.

Damaged or Missing Goods:

Any damaged or missing goods must be reported to the Aston Workshop within 7 days of receipt of delivery, failure to do so will render any claims for missing/damaged goods void.
 

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.
 


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